Return Policy

Small Farm Innovations – Returns & Exchanges

At Small Farm Innovations, we want you to be completely satisfied with your purchase. We understand that choosing the right equipment for your farm is an important decision, and we’re here to support you throughout the process.

Return Window

  • Standard Equipment: 30 days from the date of delivery
  • Custom Packages: 14 days from the date of delivery (subject to restocking fee)
  • Accessories & Small Parts: 30 days from the date of delivery
  • Tractors: 7 days from the date of delivery (subject to inspection and restocking fee)

Eligibility Requirements

To be eligible for a return, items must meet the following conditions:

  1. Unused Condition: Equipment must be in new, unused condition with no signs of installation, operation, or field use
  2. Original Packaging: All items must be returned in their original packaging with all accessories, manuals, and documentation
  3. Proof of Purchase: Valid receipt or order confirmation required
  4. Return Authorization: A Return Merchandise Authorization (RMA) number must be obtained before returning any item
  5. Serial Numbers Intact: All serial numbers and identification tags must be unaltered and intact

Non-Returnable Items

The following items cannot be returned:

  • Equipment that has been used, installed, or operated in the field
  • Custom-ordered or specially configured packages (unless defective)
  • Clearance or final sale items
  • Items damaged due to misuse, neglect, or improper storage
  • Consumable parts (belts, blades, filters, fluids)
  • PTO adapters that have been installed or show signs of use
  • Equipment with missing or altered serial numbers

How to Initiate a Return

Step 1: Contact Us

  • Call our customer service team at (979) 200-0766 (Monday–Friday 8am–6pm, Saturday 8am–12pm CST)
  • Email: customerservice@smallfarminnovations.com
  • Provide your order number, item details, and reason for return

Step 2: Receive RMA Number

  • Our team will review your request and issue an RMA number if approved
  • You will receive return instructions and shipping information
  • RMA numbers are valid for 14 days from the date of issue

Step 3: Prepare Your Return

  • Pack the item securely in its original packaging
  • Include all accessories, manuals, and documentation
  • Clearly mark the RMA number on the outside of the package
  • Remove or cover any original shipping labels

Step 4: Ship Your Return

  • Ship the item to the address provided with your RMA
  • We recommend using a trackable shipping method with insurance
  • Customer is responsible for return shipping costs unless the item is defective or we made an error

Refund Process

Inspection Period: Upon receipt, we will inspect the returned item within 5-7 business days

Refund Method:

  • Refunds will be issued to the original payment method
  • Credit card refunds typically process within 7-10 business days
  • Financing returns will be credited according to your financing agreement

Refund Amount:

  • Full refund for items returned in new, unused condition within the return window
  • Restocking fees may apply (see below)
  • Original shipping charges are non-refundable
  • Return shipping costs are the customer’s responsibility

Restocking Fees

  • Standard Equipment: No restocking fee if returned within 30 days in new condition
  • Custom Packages: 15% restocking fee
  • Tractors: 10% restocking fee plus any delivery/pickup charges
  • Opened Accessories: 10% restocking fee

Exchanges

We gladly accept exchanges for the same item or items of equal or greater value:

  • Contact us to arrange an exchange using the process outlined above
  • Price differences for upgraded items must be paid before shipping
  • Exchanges are subject to product availability
  • Shipping costs for exchanges are the customer’s responsibility

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Inspect Upon Delivery: Check all items immediately upon delivery
  2. Document Damage: Take photos of any damage to packaging and products
  3. Report Immediately: Contact us within 48 hours of delivery
  4. Do Not Use: Do not install or use damaged or defective equipment
  5. Expedited Resolution: We will arrange for replacement or repair at no cost to you

For Damaged Shipments:

  • Note any visible damage on the delivery receipt
  • Contact us immediately at (979) 200-0766
  • We will file a claim with the carrier and arrange for replacement

For Defective Items:

  • Defective items may be covered under warranty (see our Warranty Policy)
  • We will determine if repair, replacement, or refund is appropriate
  • No restocking fees apply to defective items

Cancellations

Before Shipment:

After Shipment:

  • Once shipped, standard return policy applies
  • Customer is responsible for return shipping costs
  • Item must be refused at delivery or returned unused in original packaging

Custom Orders:

  • Custom packages and special orders cannot be cancelled once production begins
  • A cancellation fee of 25% may apply to custom orders

Refused Deliveries

If you refuse delivery of your order:

  • A 15% restocking fee will be applied
  • Original shipping charges are non-refundable
  • Return shipping charges will be deducted from your refund
  • Refund will be processed once the item is returned to our facility

International Returns

For international customers:

  • Return shipping costs and any customs fees are the customer’s responsibility
  • Items must be returned within 14 days of delivery
  • Contact us before returning to ensure proper documentation
  • Refunds will be issued in USD to the original payment method

Contact Information

Small Farm Innovations
3701 TX-36, Caldwell, TX 77836

Customer Service
Phone: (979) 200-0766
Email: customerservice@smallfarminnovations.com
Hours: Monday–Friday 8am–6pm, Saturday 8am–12pm CST

Policy Updates

Small Farm Innovations reserves the right to update this return policy at any time. Changes will be effective immediately upon posting to our website. The most current version will always be available at smallfarminnovations.mystagingwebsite.com.

Policy Effective Date: January 20, 2026

We appreciate your business and are committed to ensuring your satisfaction. If you have any questions about our return policy, please don’t hesitate to contact our customer service team.